Application Support Specialist (SWIFT / Fircosoft) - Associate

Profile Summary

A SWIFT / Fircosoft Application Support Analyst would primarily be supporting Transaction filtering and AML compliance giving a precise view of customers to identity risk. Full support of the SWIFT product suite including BAU maintenance and patching including upgrades. In addition to this members of the team have to be able to manage the demands of BAU and triage for both 3rd party and in house applications. Project support is also vital to the role and they have to ensure delivery on time that it is ‘right’ first time. Typically as part of an application support team, the Application Support Analyst needs both good general technical knowledge and able to manage change in a complex environment as well as “people” skills to do their job well to enable the team to meet the needs of the business given how interwoven technology and the business world have become.

Duties and Responsibilities

• Message filtering for Transaction filtering and AML requirements giving a precise view of customers to identity risk. (Fircosoft) – Primary Duty
• Strong SWIFT Skills particularly around Application functionality, configuration and routing – Primary duty including the following
• Knowledge and experience in File act, SAG + SAA 
• Knowledge for SAG HSM + SNL 
• Experience in MX, MT, ISO2002 plus other types of payments
• BAU / Triage – 1st t line support to ensure integrity and availability of supported applications for internal and external customers – Primary Duty
• Follow Procedures to resolve service desk tickets 
• Plan, prepare and deliver project requirements if required 
• Provide Audit and compliance information as requested 
• Manage other ad-hoc tasks as and when requested by Management 
• Manage service desk requests to ensure SLA‘s are met
• Prepare system support documentation as required 
• Manage Vendor relationships as necessary
• Manage upgrades / patching to ensure supported software is in place 
• Manage Communication with Business Ops to resolve issues and provide feedback
• Team members are expected to work a 2 shift system 07:00 start time to cover start of day and 10:00 to provide cover until 18:00
• Team Members will be required to work OOH and cover Bank Holidays 

Qualifications, Skills and Experience

• 3 Years plus application support experience - Essential 
• Message filtering for AML and Compliance – Essential 
• SWIFT knowledge – Essential 
• Experience working in a medium-large sized company, supporting at least 1000 users – Essential
• Linux / windows / SQL, Oracle experience – Exposure 
• MQ support / Admin – Desirable 
• Financial experience – Desirable 
• Back Office Experience – Desirable 
• Virtual Environment management – Exposure 
• Splunk exposure – Desirable 
• Change in complex environments – Desirable

What Mizuho can offer you

Here at Mizuho, there are fantastic progression opportunities and clear paths to promotion. We will give you ample opportunity to affect change and to help grow our business.

In addition to the great opportunity outlined above we are also currently able to offer:

• Competitive starting salary, plus discretionary bonus
• Non-contributory pension
• 27 days’ annual leave
• Core working hours*
• Hybrid working  - office and home based*
• Virtual GP
• Wellbeing benefits, including Mental Health Allies and First Aiders

*For applicable roles only

At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

At Mizuho we are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities.

If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – recruitment@mizuhoemea.com and we will be happy to help.